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Learning Objectives

Describe what motivates agencies to report on quality.
Describe what motivates providers to report on quality.
Discuss how consumers can assess quality of their provider or health care organization.
Describe what the overall effect of public reporting as been on quality.

Readings

Consumers’ Interest In Provider Ratings Grows, And Improved Report Cards And Other Steps Could Accelerate Their Use (Findlay, 2016)
Health Affairs. 2016 April; 35(4): 688-696.
Public Reporting and Pay for Performance in Hospital Quality Improvement (Lindenauer et al, 2007)
The New England Journal of Medicine. 2007 February; 356(5): 486-496.
Safety in Numbers: The Development of Leapfrog’s Composite Patient Safety Score for U.S. Hospitals (Austin et al, 2014)
Journal of Patient Safety. 2014 March; 10(1): 64-71.
Time for Transparent Standards in Quality Reporting by Health Care Organizations (Pronovost, Wu & Austin, 2017)
Journal of the American Medical Association. 2017 August; 318(8): 701-702.
Can patients reliably identify safe, high quality care? (Tevis, Schmocker & Kennedy, 2018)
Journal of Hospital Medicine. 2014 October; 3(5): 150-160.
What The Evidence Shows About Patient Activation: Better Health Outcomes And Care Experiences; Fewer Data On Costs (Hibbard & Green, 2013)
Health Affairs. 2013 February; 32(2): 207-214.

Video - Public Reporting | 10 minutes

Video - How Measuring Performance Data Can Improve Quality | 3 minutes